Nedbank

Strengths:

• Strong sustainability and social responsibility initiatives
• Good corporate and investment banking services
• Solid digital banking platform with improving features
• Strong presence in wealth management and insurance

Concerns:

• Customer service quality inconsistent across channels
• Digital innovation slower than leading competitors
• Complex fee structures and account requirements
• Limited appeal to younger, digitally-native customers

Pricing:

• Ke Yona Account – R5.99/month
• Savvy Account – R15/month
• Current Account – R79/month
• Private Wealth – R200/month

App Ratings:

• Google Play Store: 3.5/5
• iOS App Store: 3.6/5

Sentiment Highlights:

• Praised for sustainability goals and ethical focus
• Reliable branch-based services and physical infrastructure
• Noted delays in digital banking catch-up
• Mixed customer experience depending on channel and region