Western Cape GovReview Hub

Branch is licenced, regulatory record, POPIA compliance, adherence to service protocols.

Aggregated reviews, complaint handling, staff helpfulness, queue management, inclusivity.

Services (e.g. smart IDs, driving, licensing), digital options, elderly/youth/disabled support.

Online bookings, live queue updates, payment/process improvements.

Phone/email, branch manager access, escalation, multilingual assistance.

Hours, disability access, public transport, language, and system uptime.