Gauteng GovReview Hub – Traffic Departments
Compliance
Max 20 pts
Licensing, POPIA compliance, audit findings, visible protocols.
Customer Satisfaction
Max 25 pts
Reviews, queue management, inclusivity, complaint handling.
Service Offering
Max 25 pts
Renewals, testing, vehicle licensing, turnaround speed.
Innovation
Max 10 pts
Online booking, live queue data, e-notifications, process upgrades.
Customer Support
Max 15 pts
Manager accessibility, multilingual help, escalation path.
Accessibility & Security
Max 10 pts
Public-transport access, disability features, uptime, safety.
Traffic Departments (Ranked)