Gauteng GovReview Hub
Compliance
Max: 20 pts
Branch is licenced, regulatory record, POPIA compliance, adherence to service protocols.
Customer Satisfaction
Max: 25 pts
Aggregated reviews, complaint handling, staff helpfulness, queue management, inclusivity.
Service Offering
Max: 25 pts
Services (e.g. smart IDs, driving, licensing), digital options, elderly/youth/disabled support.
Innovation
Max: 10 pts
Online bookings, live queue updates, payment/process improvements.
Customer Support
Max: 15 pts
Phone/email, branch manager access, escalation, multilingual assistance.
Accessibility & Security
Max: 10 pts
Hours, disability access, public transport, language, and system uptime.
Home Affairs Branches (Ranked)
Traffic Departments (Ranked)