    GoNoGo Property Letting Scoring Framework
  
         Compliance
      
        Max: 20 pts
      
        Regulatory membership, consumer protection, regulatory track record.
      
         Customer Satisfaction
      
        Max: 20 pts
      
        Reviews, complaint resolution, service experience.
      
         Value & Transparency
      
        Max: 25 pts
      
        Fee transparency, service value, property range & quality.
      
         Innovation
      
        Max: 10 pts
      
        Digital onboarding, e-signatures, virtual tours, flexible models.
      
         Customer Support
      
        Max: 10 pts
      
        Support availability, issue handling.
      
         Accessibility & Security
      
        Max: 10 pts
      
        Security & data, branch/online access, sustainability & community.
      
    Our framework scores each agency across six critical categories to help you make the best choice for your needs.